Frequently Asked Questions

When will I receive my order?  

Once your order has been dispatched, shipping usually takes 5-7 days. Please be aware that due to COVID-19 restrictions some deliveries are taking slightly longer than expected. Australia Post has confirmed that Parcel Post collections from eCommerce retailers in NSW, ACT and VIC will be temporarily paused from 7am Saturday 4 September until 7am Tuesday 7 September. This will impact garden seed orders for NSW, ACT, VIC, QLD, SA and NT consumers. We’re working hard with the postal network to ensure we get all deliveries to you as quickly and safely as possible and apologise in advance for any delays you may experience during this time.

Click here for Australia Post updates

Why are my items out of stock at the checkout? 

There are a few reasons why stock isn't available in your state which will prevent you from checking out. 

Stock not available in your state

Orders are sent from an allocated warehouse according to your state, when stock isn't it available you will be blocked at the checkout and prompted to remove the item/s from the cart. The cart is currently the only way to validate stock against your address. We are working on a solution for this with our technical team. 

Restricted Seeds

Some seed varieties cannot be sent to Western Australia or Tasmania due to quarantine restrictions. When browsing the seeds listed throughout our website, the products that are restricted are labelled and a further warning will be given at the checkout if you mistakenly put them in your cart.

How much is postage? 

Seeds

Other products

Combined order of seeds and other products

Is there a tracking number for my order? 

When your order is despatched, you will receive a confirmation email but. We currently do not use tracking numbers. 

How do I find out about the status of my order? 

To find out more information about your order, please use the Contact Us form to send us through your enquiry.

When will seeds be back in stock?

We are working hard to re-establish supply as soon as possible, we don’t have an exact date, but if you join our Garden Community, you will be the first to know when we are back online. 

The seeds are faulty, what do I do? 

Yates seeds are tested and proven. If your seeds do not perform to your satisfaction, please contact our head office through our Contact Us page or on 1300 369 074 (option 2).

My item is out of stock, when will my refund be visible on my account? 

For items that are out of stock upon fulfilment at the warehouse, you will receive a refund that is visible 5-7 business days after processing.

Can I cancel my order? 

Cancellation based on change of mind is not possible, so please choose carefully. If there are other issues with your order, we will review these on a case by case basis. Please use the Contact Us form to send through your enquiry.

Do you deliver to P.O Box addresses?

Unfortunately, our courier does not deliver to a P.O box address. Please enter a physical address where someone will be home to receive the parcel. 

Restricted Seeds

Some seed varieties cannot be sent to Western Australia or Tasmania due to quarantine restrictions. When browsing the seeds listed throughout our website, the products that are restricted are labelled and a further warning will be given at the checkout if you mistakenly put them in your cart.

Does Yates ship orders overseas?

Unfortunately, no. We don’t have the ability to send seeds overseas due to quarantine restrictions.