Contact Us

Consumer Advice

Need some help? Our Consumer Advice Team is here to assist with product and horticultural questions. To speak to a qualified Horticulturist call our Consumer Advice Team on 1300 369 074 (option 2), available Monday to Friday 8:30 am - 4:30 pm AEST.

Emergencies

If you need medical assistance please contact Emergency Response Services for EMERGENCIES ONLY, call 1800 220 770.

For poisons information call 13 11 26.

For emergency services call 000 (triple zero).

Safety Data Sheet (SDS)

For SDS/GHS information, please visit: www.lupinsys.com/search/yates

Yates Shop

If your enquiry is about the Yates Shop, please read through our FAQs as they may quickly answer your question.

Yates Stockists

To find your nearest stockist of a particular product, please call our Customer Service centre on 1300 369 074 (option 1) and a friendly team member will assist you to locate the product.

Sales Enquiries

To check the status of your order, please enter your details in the Contact Us Form below and select "Yates Online Shop Enquiry" located under "Enquiry Type".

Contact Us Form

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Privacy Statement

Yates is a division of DuluxGroup (Australia) Pty Limited (ACN 000 049 427) (“Yates”). The terms "we", "us", "our" refer to the company and any of our affiliated companies.   Your privacy is important to us: Yates will use the information you submit and may disclose it to third parties to respond to your enquiry. Yates (and its marketing and communications agencies on its behalf) may also use your name and contact details to send you information for this purpose. If you opt in to receive updates for Yates products or promotions, Yates (and its marketing and communications agencies on its behalf) may also use your name and contact details to send you information for this purpose. Yates may disclose the information to contractors, market research organisations, marketing and communications agencies and related bodies corporate for the above purposes. If you do not provide the personal information requested, we will not be able to fulfil your request.  We may also exchange your personal information with other related companies and our service providers, such as delivery companies and technology providers.   Please refer to our Privacy Policy, available on our website (https://www.pilot.yates.com.au/privacy-policy) or on request. It contains further details about: (i) the personal information we collect; (ii) what we do with it; (iii) where we send it; (iv) how you can access and correct it; (v) how you can lodge a privacy complaint regarding the handling of your personal information; (vi) how we handle those complaints; (vii) online privacy; and (viii) the types of service providers we use.   If you have any questions regarding the way Yates handles your personal information or wish to seek access to, or correct, personal information we hold about you, please contact our Privacy Officer via privacy@duluxgroup.com.au or call +613 9263 5678.

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