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PLEASE NOTE: We are experiencing higher volumes coming into our customer service team due to recent online sales and the ongoing COVID-19 pandemic. There is also a delay with order dispatch and our delivery partner, but our warehouse is working hard to get your order out as quickly as possible. We value your patience!

Please read through our FAQ's which will help answer any questions regarding order delays.

For product enquiries, problems or suggestions for the site, you can contact us using the form below, via Live Chat on this website or call us on 1300 369 074 (Choose Option 2 for product advice)

If you need medical assistance please contact Emergency Response Services for EMERGENCIES ONLY, CALL 1800 033 111

For poisons information, please call 13 11 26

For SDS/GHS information, please visit: www.lupinsys.com/search/yates

We look forward to hearing from you soon.

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Privacy Statement

Yates is a division of DuluxGroup (Australia) Pty Limited (ACN 000 049 427) (“Yates”). The terms "we", "us", "our" refer to the company and any of our affiliated companies.   Your privacy is important to us: Yates will use the information you submit and may disclose it to third parties to respond to your enquiry. Yates (and its marketing and communications agencies on its behalf) may also use your name and contact details to send you information for this purpose. If you opt in to receive updates for Yates products or promotions, Yates (and its marketing and communications agencies on its behalf) may also use your name and contact details to send you information for this purpose. Yates may disclose the information to contractors, market research organisations, marketing and communications agencies and related bodies corporate for the above purposes. If you do not provide the personal information requested, we will not be able to fulfil your request.  We may also exchange your personal information with other related companies and our service providers, such as delivery companies and technology providers.   Please refer to our Privacy Policy, available on our website (https://www.pilot.yates.com.au/privacy-policy) or on request. It contains further details about: (i) the personal information we collect; (ii) what we do with it; (iii) where we send it; (iv) how you can access and correct it; (v) how you can lodge a privacy complaint regarding the handling of your personal information; (vi) how we handle those complaints; (vii) online privacy; and (viii) the types of service providers we use.   If you have any questions regarding the way Yates handles your personal information or wish to seek access to, or correct, personal information we hold about you, please contact our Privacy Officer via privacy@duluxgroup.com.au or call +613 9263 5678.

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